Refund policy

You have 15 days from the day your order is delivered to request a return.

Free returns
Returns are free. We provide a prepaid return shipping label — you don’t pay anything to send an item back.

Condition of returned items

Items must be returned in the condition you received them, with all parts included (resistance tubes, pedals, and handle bar). Original packaging is preferred but not required. We may reduce or decline a refund on items returned with missing parts or damage beyond normal inspection.

How to start a return

Email: coredriven@coreactiv.store with your order number and the reason for the return. We’ll reply with a prepaid label and instructions. Please don’t send an item back before contacting us — unannounced returns can’t be processed.

Refunds

Once we receive and inspect your return, we’ll email you with the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

Damaged or incorrect items

Inspect your order on arrival. If an item is defective, damaged, or not what you ordered, contact us right away and we’ll make it right at no cost to you.

Exchanges

The fastest way to exchange is to return the original item for a refund and place a new order.

Cancellations

Contact us as soon as possible if you want to cancel. We process orders within 1 business day, so once an order has shipped it must be handled as a return.